Refund Policy

How subscription cancellation, store-managed refunds, duplicate charges and entitlement changes are handled.

1. Purchase terms

Silarah does not impose an absolute “no refunds” rule. The total price, currency, billing period, renewal date, trial and included benefits shown by Google Play and on the purchase screen control the transaction, subject to non-waivable consumer law.

2. Apple App Store

Apple processes App Store payments and decides refund eligibility. Request a refund at reportaproblem.apple.com or Apple Support. Silarah cannot issue an Apple refund directly. Cancelling prevents future renewal but does not automatically refund the current period.

3. Google Play

Use the in-app Manage Subscription link or Google Play Subscription Center to stop future renewal. Google states that a refund may be available within 48 hours depending on the purchase details; use its refund-request flow. After 48 hours, contact Silarah for troubleshooting and a fair review under this Policy. Google may also issue a refund under its own rules or applicable law. A request is not a guarantee of approval.

4. Fair review

The general rule for a cancelled Google Play subscription is no refund for the current billing period while access continues through that period, but exceptions and mandatory rights remain. A refund is not automatically due because you did not find a match, changed your mind, did not use the service, were incompatible with another member or lost access after a substantiated policy violation. Relevant cases include unauthorized or duplicate charges, material failure to deliver purchased functionality, misleading purchase information, an incorrect charge and statutory consumer rights. We may request order ID, platform and charge date—never full card details or an OTP.

5. Cancellation, deletion and access

Deleting the app, pausing a profile or deleting a Silarah account does not cancel Google Play billing. Cancel before the renewal date displayed by Google Play. A granted refund may immediately revoke Premium. Cancellation without refund normally leaves access until the paid period ends. If Silarah discontinues a paid feature during an active period, we will provide a reasonable substitute, continued access, extension or refund where required by the circumstances and law.

6. Trials and renewal

Any offered trial shows its duration and conversion price before purchase and ordinarily becomes a paid auto-renewing subscription unless cancelled before the displayed deadline. Store settings are authoritative.

7. Billing support

Email support@silarah.com with the Silarah account email, store, order ID and charge date. Store review and bank settlement times are outside our control. This Policy does not limit statutory rights.