Help Center

Choose the address that matches your request. Never send passwords, OTP codes, full identity documents, or payment credentials by email.

Account and product support

For sign-in, profile, notification, subscription, or technical issues, email support@silarah.com.

Not seeing our email?

Sign-in codes come from noreply@mail.silarah.com and support replies from support@silarah.com. If one has not arrived within a few minutes, look in your Spam, Junk or Promotions folder and mark the message “Not spam”. Adding support@silarah.com to your contacts keeps future replies in your inbox.

Messaging and account access

Messaging opens after a mutual interest. Women read and send messages at no cost. Men need active Premium to send. Accounts use verified email; Silarah does not collect phone numbers or require KYC. Premium remains attached to the same Silarah and Google Play account until its store-provided expiry date.

Safety

Use in-app blocking and reporting first. For urgent account-safety escalation, email safety@silarah.com.

Privacy

Download an immediate machine-readable archive in Profile → Settings → Privacy. For assisted access, correction, an omitted export category, deletion, consent withdrawal or privacy questions, email privacy@silarah.com or read the Privacy Rights & Grievance Policy.

Grievances

The Silarah Grievance Desk receives formal grievances at grievance@silarah.com. Include your account email, a concise description, relevant dates and requested outcome. We acknowledge formal grievances within 24 hours and ordinarily resolve them within 7 days; qualifying urgent unlawful or intimate-content complaints follow shorter legal deadlines.